SoftDraft Software Per-Incident Support

Per-incident support allows you to submit one incident regarding one support issue. Per-incident support may be purchased for current SoftDraft Software products.
 
Per-incident support is not available for retired SoftDraft Software products. SoftDraft provides a  complimentary resources for self-help such as our online Support Suite Knowledge Base.

Per-Incident Definition
Per-Incident Support is defined as a single support issue with current SoftDraft Software Product. One incident may involve several interactions with Technical Support to resolve. A reasonable effort will be made to resolve the issue to the customer's satisfaction. Separate per-incidents must be purchased for multiple support issues or requests.
 

Price	US $25 per incident
Hours of Operation	9:00am - 4:00pm Central Time, Monday through Thursday
Product Updates	No
Product Upgrades	No
Link for Purchase	Purchase Single Per-Incident Support
SoftDraft Support Suite Website	Public Support Suite Knowledge Base
Number of support questions per event	One
Initial Response Time	4-8 Hours
Link for Support Case	Submit a Technical Support Case

After the order for a Per-Incident Support case is received, a SoftDraft Support Technician will contact you via email.