SoftDraft Rental Software Support

Rental Software Support includes the following:

• Unlimited Email Support Cases
• Phone Support as required
• Support using the internet Computer-to-Computer
• Notification of product updates and fixes
• Upgrade from one SoftDraft Software AutoCAD version to another

Rental Software Support allows you to submit an unlimited number of cases regarding a support issue by  email, phone or through a support case from within the Private KnowledgeBase. Rental Software Support includes all users within the rental license.
 

Support Case Definition
A Support Case is defined as a single support issue with current SoftDraft Software Product. One incident may involve several interactions with Technical Support to resolve. A reasonable effort will be made to resolve the issue to the customer's satisfaction. Separate support cases should be sent for multiple or differing types of support issues or requests.
 

Price	Included with Rental Software
Hours of Operation	9:00am - 4:00pm Central Time, Monday through Thursday
Product Updates	Yes during the rental period
Product Upgrades	Yes during the rental period
SoftDraft Private Support Website	Customer Support Knowledge Base
Number of support questions per event	Multiple
Initial Response Time	24-48 Hours
Link for Support Case	Submit a Technical Support Case

After the order for a Support case is received, a SoftDraft Support Technician will contact you via email.